Our commitment to fight abuse

We commit to maintaining a safe and respectful environment for everyone we work with, especially the communities we serve. Our Safeguarding policies aim to prevent, treat and eliminate all forms of abuse. This includes sexual abuse, but also any other form of neglect, exploitation or violence that might be perpetrated by staff members or representatives of Action contre la Faim.

SAFEGUARDING AT ACTION CONTRE LA FAIM

What is Safeguarding ?

Safeguarding means protecting the health, well-being and rights of children and adult at risk or in vulnerable situations with whom we come into contact in the course of our activities.

We are committed to protecting them from all form of abuse that could be perpetrated by our staff members or representatives. Abuse can take many forms: wilful neglect, exploitation, physical or emotional violence, sexual exploitation and abuse.

Safeguarding is based on our values and principles, and shapes our organizational culture. Action contre la Faim is committed to implementing programs that are safe for those who benefit from them.

Safeguarding key principles

How do we protect people?

Through its Safeguarding policy, Action contre la Faim implements a range of measures to prevent and respond to abuse, you’ll find below some examples:

• Regular training of staff members
• Mechanisms for reporting abuse both internally and externally for people from the communities
• Reinforcing recruitment procedures with strict rules on reference checks
• Reporting management procedure applicable to all country offices

Zero tolerance

Action contre la Faim applies a zero-tolerance principle to any behaviour that constitutes harm, abuse, negligence or any form of exploitation. Such acts are contrary to our values and mission, and result in the application of appropriate administrative measures, up to dismissal, against the perpetrators.

Victim centred approach

The safety, wishes and interests of the victim are a priority over all other considerations.

We provide assistance to victims depending on needs and situations that includes medical care, emotional support and legal assistance.

Mandatory reporting

Staff members and representatives have a duty to report any abuse or attempted abuse, as well as any suspicion. All reports are treated in respect to confidentiality.

YOU WANT TO REPORT AN ABUSE

If you have experienced or witnessed abuse by one of our staff or representatives, you have the right to report it.

Our reporting procedures are confidential, but you can also remain anonymous.

How to report ?

You can report abuse in complete confidentiality via a secure email address, either at head office or in one of our country offices (list available below).

For country offices, the recipients are:

• Country Director and a member of the coordination team (which varies from country to country)

For the head office and our activities in France:

• The team in charge of abuse management within the Audit, Risk and Compliance (ARC) department.

Enhanced confidentiality:

• If you have serious concerns about the confidentiality of your report to a country office, you can use the ‘France’ email address.

LIST OF CONTACTS BY COUNTRY

• Afghanistan: abusereport@af-actionagainsthunger.org
• Bangladesh: abusereport@bd-actionagainsthunger.org
• Burkina Faso: denonciationdesabus@bf-actioncontrelafaim.org
• Cameroon: abusereport@cm-actioncontrelafaim.org
• Central African Republic: denonciationdesabus@cf-actioncontrelafaim.org
• Chad: denonciationdesabus@td-actioncontrelafaim.org
• Côte d’Ivoire: denonciationdesabus@ci-actioncontrelafaim.org
• Democratic Republic of the Congo: denonciationdesabus@cd-actioncontrelafaim.org
• France: alertehq@actioncontrelafaim.org
• Iraq: abusereport@iq-actionagainsthunger.org
• Jordan: abusereport@jo-actionagainsthunger.org
• Liberia: abusereport@lr-actionagainsthunger.org
• Madagascar: denonciationabus@mg-actioncontrelafaim.org
• Mozambique: abusereport@mz-actioncontrelafaim.org
• Myanmar: abusereport@mm-actioncontrelafaim.org
• Nepal: abusereport@np-actionagainsthunger.org
• Nigeria: abusereport@ng-actionagainsthunger.org
• Pakistan: abusereport@pk-actionagainsthunger.org
• Sierra Leone: abusereport@sl-actionagainsthunger.org
• Ukraine: abusereport@ua-actionagainsthunger.org
• Yemen: abusereport@ye-actioncontrelafaim.org
• Zimbabwe: abusereport@zw-actionagainsthunger.org

The use of this email address must be strictly reserved for reporting abuse committed by a member of staff, related staff, partner or supplier of ACF. If your message concerns another subject, it will not be processed.