Frequently Asked Questions (FAQ)

Action contre la Faim was declared an organisation of public utility in 1994. The French Council of State recognises associations of public utility through a decree when they fulfil certain conditions. They must serve the public interest, work democratically and manage their finances in a disinterested, stable fashion. With this recognition, the association can access certain advantages, such as the ability to receive gifts and legacies. This public utility declaration also confers legitimacy upon associations, as it means that they are subject to more administrative checks, and the Council of State can remove their status at any time. 

Action contre la Faim’s mission is to take concrete action on the ground in the areas of health, food security, water and hygiene, and to bear witness to populations’ experiences via awareness-raising and advocacy campaigns. 
We act through emergency operations (to respond to the fundamental needs of the most vulnerable populations) and longer-term, post-crisis programmes. 
We currently operate in around 50 countries across 5 continents. 
For more information on our missions, go to this page.  

In 2021, 76.4% of Action contre la Faim’s resources came from grants and other institutional 
support, 19.4% came from the general public’s donations, and 4.2% came from funding separate 
to public donations.  
As well as financial resources, Action contre la Faim receives support from its many volunteers, at headquarters and across France thanks to its delegations.  
For more information, go to our financial transparency. 

Action contre la Faim is an association established in accordance with the French 1901 Law, which means that it cannot make a profit and use it to pay shareholders. However, it can make surplus funds, which strengthen the association’s reserves. 
These reserves are essential for an organisation like Action contre la Faim, as they allow us to mobilise funds quickly in the event of an emergency (such as a natural disaster) and to have the funds necessary to cover costs associated with the closure of the structure (staff wages, for example). 
These reserves keep the association independent and working efficiently, even if funding from institutional donors or private funding drops. This way, Action contre la Faim can pay for activities that institutional donors do not fund or operations when sudden events occur. 

Like any organisation, foundation or business, we have to keep an emergency fund in case a major crisis occurs. 
When a humanitarian crisis linked to a natural disaster or armed conflict occurs, we often make a public appeal, but it is this emergency fund that enables us to move significant sums quickly so that we can assist the populations concerned immediately, while we wait for the necessary amounts to be raised. Without this fund, we would not be able to mobilise large sums of money so quickly without endangering the rest of our activities in the countries where we operate. The fund exists so that the organisation can continue to operate while responding to a humanitarian emergency. 
Some years ago, this fund contained 40 million euros. As a general rule, NGOs choose to keep an emergency fund that is equal to the cost of a few months of operations. In other words, we keep enough money to cover any expenses necessary to carry on our activity, so that even if public or private funding halts abruptly, we will not be forced to interrupt the humanitarian assistance we provide to vulnerable populations overnight. For our NGO, these reserves represent less than three months of activity. 

The Action contre la Faim Paris headquarters are located at Montreuil, 102 Rue de Paris, near the French capital. Around 300 employees work there, acting as a link between headquarters and our various field missions while carrying out the activities necessary for the organisation to function properly and to maintain visibility (accounts, communication, human resources, etc.). 
Whether they work in the field or at headquarters, our employees – from the head of logistics to the CEO – are all experienced professionals. In some cases, they are prepared to act in dangerous or even critical contexts to provide humanitarian assistance to over 21 million people across 50 countries. The salaries ACF pays are average within the French humanitarian sector. Unlike other sectors, in our NGO, any additional payments – such as profit sharing and performance bonuses – are not allowed. 

One-time donation: You can donate online on our website by clicking here or by sending a cheque made out to Action contre la Faim : 
 
ACTION CONTRE LA FAIM | ACF-France 
102 RUE DE PARIS 
CS 10007 
93558 MONTREUIL CEDEX 
 
Direct debit: You can also choose to support us regularly via direct debit by clicking here. Direct debit is a simple, efficient way of donating: 
 
You choose the amount of your donation and how often you would like to make it. Please note that the minimum is €5. You will receive only one tax receipt per year. 
 
You will have complete control over your direct debit at all times: you can modify its terms (amount, regularity, pause) by contacting our Donor Relations Office by post, telephone at (+34) (0)1 70 84 70 84, or email (service.donateurs@actioncontrelafaim.org). 
 
Legacies and donations: You can make a donation or leave a legacy. For more information, click here. 
 
Your point of contact:  
Manon Besson – Head of Major Donors and Legacies 
Tel.: (+33) (0)1 70 84 84 84  
Email address: servicelegs@actioncontrelafaim.org 
Charity events: You can organise a fundraiser during a personal event (birthday or wedding, for example). For more information, contact the Delegations Department by clicking here. 
 
Restaurant vouchers: You can even help us to fight against hunger with your restaurant vouchers. Find out more here: Je dej’ je donne. 
 
Our Foundation: You can support the Action contre la Faim Foundation for Research and Innovation by clicking here. Part of your donation (75%) to the Action contre la Faim Foundation is deductible from the Solidarity Tax on Wealth (ISF, by its initials in French), up to a maximum of €50,000. 

Action contre la Faim is committed to the rigorous and transparent management of donations. 
Our organization is certified by Don en Confiance, an independent body that monitors the proper use of donations. 
Action contre la Faim has voluntarily chosen to undergo an annual review in order to earn the Don en Confiance recognition. 
This certification is based on five fundamental principles: 
– Respect for donors 
– Transparency 
– Commitment to efficiency 
– Integrity and selflessness 
– Ethics and Social and environmental responsibility 

Learn more at: https://www.donenconfiance.org/ 

You can find information on how we manage our finances and what our activities are on our Financial Transparency page. 

All potential candidates must send a CV and cover letter to Action contre la Faim to be incorporated into the recruitment process. Word format is best (.doc) and your CV should be kept as concise as possible. If you are unable to upload your CV or cover letter to the Action contre la Faim website, you can also send it to Action contre la Faim via email: recrut@actioncontrelafaim.org 

Action contre la Faim receives a lot of applications every month. Though we really appreciate your interest in working with us, we unfortunately cannot respond to each application individually. Candidates we would like to invite to interview are usually contacted within three weeks of submitting their application. 

As a rule, the candidate recruitment process takes between 4 and 9 weeks. This duration can vary according to how urgently the post needs to be filled or the number of candidates we are assessing. 

Our selection process is based on a comparison between your skills and areas of expertise and those required for the position. 
If you are not selected during the validation process, your profile does not fulfil the requirements for the post. Depending on the comments you receive on your application, you can apply again if you have fulfilled the conditions required in the short amount of time that has passed between vacancy announcements. 
If you are not selected after passing the validation process, Action contre la Faim may contact you at a later date to invite you to rejoin the recruitment process. 

If you think you have acquired enough experience during this period to fulfil the requirements of our international field posts, you can apply again on the website. You will need to enter all your information again. 

When you make occasional or regular donations, you can access your donor account, where you can consult your donation history, inform us of any changes to your contact details (postal address, telephone number, email address, etc.) and print out duplicates of your tax receipts. 
Meanwhile, you can access your member account only if you are a member of the association who pays the yearly subscription and participates in the association’s activities, such as the general meeting.  

If you are an Action contre la Faim donor, you can create your donor account. To do so, simply click on the following link: 
https://monespace.actioncontrelafaim.org/ and register by completing the indicated fields without any special characters (replace hyphens and apostrophes with a space). 

The donor number is a series of 5–7 figures that appears at the top of your details in letters we send or in the header of our emails. The donor number is located to the left of the code starting with the year and is followed by a letter (e.g. 18F…). It may also be indicated on your bank statement, if you donate via direct debit. 

Any difficulties you encounter when signing up may be down to one of the following reasons: 
You are on the member account page and not the donor account page. 
Your name includes special characters (accents, dashes, apostrophes, etc.) that the software does not recognise. Please remove them or replace them with spaces. 
As you signed up very recently, you have not yet been included in our files. Please wait until you receive your tax receipt or a donation confirmation email before activating your donor account. 
If your surname is double-barrelled or made up of more than one word, please check the last letter you received from us. 
If you are married and registration does not work with one surname, try the other. 
If you have moved, please try the different postcodes of the places where you have lived. 
If none of these solutions works, please contact the Donor Relations Department from Monday to Friday, 9:30AM–1PM and 2:30PM–6 PM on (+33) (0)1 70 84 70 84, via email at service.donateurs@actioncontrelafaim.org, or via the contact form. 

Simply click on this link and enter the user number or email address you provided when creating your donor account. 

To carry on with your direct debit from your new bank account, please please do so through your donor account or fill in this form and send it to us with your new bank details (your RIB, if you are in France) via email or by post to the following address: 
Action contre la Faim 
Libre réponse 45105 
60509 Chantilly Cedex 

If you would like to increase the amount of your donation, please log in to your donor account and make this change in the ‘My donations’ section. 
For any other changes, please contact us on (+33) (0)1 70 84 70 84 (Monday–Friday, 9:30AM–1PM and 2:30PM to 6PM) or through the contact form in your donor account. 

Direct debits are carried out on the 5th or the 15th of the month. You can change how often you donate (monthly, quarterly, etc.) by getting in touch via the contact form or by telephone on (+33) (0)1 70 84 70 84 in the case of payments straight from your bank. 
For payments by card or Paypal, you cannot change the amount or regularity of your donation.

We are so grateful for your support, which allows us to keep our activities going. However, we understand that hardships can make these payments difficult. We can therefore propose other ways of helping us. 
You can reduce the amount of your direct debit (minimum €5), its frequency (quarterly, yearly, etc.) or suspend it for a while. 
If you would like to modify the terms of your direct debit, please contact us on (+33) (0)1 70 84 70 84 (Monday–Friday, 9:30AM-1PM and 2:30PM to 6PM) or through the contact form in your donor account.   
Please note that you must notify us of any change you want to make to your direct debit at least ten days in advance, so that it can be stopped in time. 

When you donate, you are entitled to tax relief of 75% of the amount of your donation, up to a maximum of €1000 (for donations made in 2025). If you donate more than €1000, you are entitled to tax relief of 66% of the remaining amount, up to a limit of 20% of your taxable income. Beyond this limit, you can defer the remaining amount for five years and benefit from the tax relief under the same conditions. 
For more information, please contact the Donor Relations Office from Monday to Friday, 9:30AM–1PM and 2:30PM–6PM, on (+33) (0)1 70 84 70 84. 

On your tax declaration, detail your donations in the box 7UD. If you have donated more than €1000, write €1000 in box 7UD and the rest in box 7UF. 
For example, for a donation of €1800: 
Box 7UD: €1000 
Box 7UF 1800-1000: €800 

For a one-time donation, the tax receipt is sent 8–10 days after the money is received. 
If you have set up a direct debit, we will send you the tax receipt corresponding to your donations in the first quarter of the following year. 

The tax receipt can be addressed to this person if they are part of your household in terms of taxes (common tax declaration). 
If this is not the case, we unfortunately cannot address the tax receipt to this person, as the tax authority requires us to issue the tax receipt in the name of the person who wrote the cheque or the bank account holder. It will therefore be you who receives the tax receipt. 

To request a duplicate, go to the ‘My donations’ section in your donor account. 
You can also contact us by telephone from Monday to Friday, 9:30AM–1PM and 2:30PM–6PM on (+33) (0)1 70 84 70 84, via email at service.donateurs@actioncontrelafaim.org, or by post to: 
ACTION CONTRE LA FAIM 
102 RUE DE PARIS 
CS 10007 
93558 MONTREUIL CEDEX 
Please let us know how you would like to receive your duplicate receipt (post or email). 

You can change your details directly in the donor account, in the ‘My personal details’ section. 
You can also let us know about your change of address via telephone on (+33) (0)1 70 84 70 84, by email at service.donateurs@actioncontrelafaim.org or by post to the following address (freepost): 
ACTION CONTRE LA FAIM 
102 RUE DE PARIS 
CS 10007 
93558 MONTREUIL CEDEX 

You can change the frequency with which you receive communication from us and how you receive it. Let us know your preferences online through the contact form, by telephone from Monday to Friday, 9:30AM–1PM and 2:30PM–6PM, on (+33) (0)1 70 84 70 84, or by post to the following address (freepost): 
ACTION CONTRE LA FAIM 
102 RUE DE PARIS 
CS 10007 
93558 MONTREUIL CEDEX 

To stay informed of our activities without receiving any physical post sign up for emails. 
Please note that if you sign up for emails on the link bellow, they will be sent in French. If you want to receive emails in english, please sign up on Action Against Hunger’s website. 

The ‘Commission nationale de l’informatique et des libertés’ (CNIL) is a French independent administrative authority in charge of ensuring that your personal data and privacy are protected. In accordance with French law, any user who enters information that could identify them directly or indirectly on the website can request access to this information and rectify it if necessary by writing to: 
Action contre la Faim 
A l’attention du DPO 
102 rue de Paris 
93100 MONTREUIL 
 
If you are not an Action contre la Faim donor, please use the code starting with 19P that appears on your correspondence from us. 
You can also send an email to dpo@actioncontrelafaim.org 

If you are an Action contre la Faim donor and do not want your details to be shared, please contact us by telephone from Monday to Friday, 9:30AM-1PM and 2:30PM–6PM, on (+33) (0)1 70 84 70 84, online through the contact form or by post at the following address : 
ACTION CONTRE LA FAIM 
102 RUE DE PARIS 
CS 10007 
93558 MONTREUIL CEDEX 

Any questions about your donations? The Donor Relations Office is here to help from Monday to Friday, 9:30AM–1PM and 2:30PM-6PM, on (+33) (0)1 70 84 70 84. 
You can also contact us via email at service.donateurs@actioncontrelafaim.org, through the contact form or by post at the following address: 
ACTION CONTRE LA FAIM 
102 RUE DE PARIS 
CS 10007 
93558 MONTREUIL CEDEX 
For any other questions: the helpline is available on (+33) (0)1 70 84 70 70, 9:30AM–1PM and 2:30PM–6PM. 

This is a web page created by someone in order to support a charity. It includes a personal message explaining their motivation for fundraising for this organisation, a fundraising goal they wish to reach, a description of the beneficiary organisation, photos, a counter indicating the amount raised so far, a list of donations received, and a button to share the page via various social networks. 

You can go here and click on the ‘CREATE MY FUNDRAISER PAGE’ button. You will need to choose a reason for your fundraising (for your birthday, in memory of someone, for overcoming a challenge, etc.). 
Then, to register, you can log in using your Facebook account or enter your personal details (name and email address) and create a password. 
There will be instructions on how to personalise and share your page. 

Go to your administrator area. You can access it by clicking on ‘Manage my page’ at the bottom of your fundraiser page or by clicking here. 
To make your fundraiser a success, follow these simple guidelines: 
Personalise your page with your photo and tell the story behind your fundraiser and your motivation. 
Define a realistic goal, choose the duration of your fundraiser and set an example by making the first donation. 
Start off your fundraiser by asking your family and close friends to support you via email. 
Once you have accumulated your first donations, invite other friends and colleagues to support you by sharing your page on social media, by email and even via text message! 
After a few days, share how your fundraiser is going and ask for donations to reach your goal. 
Thank your donors publicly on your fundraiser page or via Facebook. 

Go to your administrator area. You can access it by clicking on ‘Manage my page’ at the bottom of your fundraiser page or by clicking here. 

Donations made to a charity on your personal page are similar to those made directly on the charity’s website. They are therefore eligible for tax relief under the same conditions. Donations to Action contre la Faim are eligible for tax relief of 75% of the amount of the donation, up to a maximum of €537 (according to 2017 declaration rules). 
If the donation is more than €537, the tax relief becomes 66% for the remaining amount of the donation, up to a limit of 20% of your taxable income. 

Donors will receive their tax receipt by email when their donation is confirmed. 

The security of donor transactions is extremely important to us, so donations made on personal pages are 100% secure. All bank details are entered directly on our banking partner’s secure site. Action contre la Faim only receives a transaction confirmation, which does not contain the donor’s bank details. 

It is not always easy to ask your loved ones for donations, so you might not reach your fundraising goal. Either way, all the money raised will be used to contribute towards the organisation’s missions. 

You can share your page on social media, by email or via text message. 
To do so, go to your page or the one you want to share and click on the share buttons (social media, email or text message). 
You can also copy and paste the page URL and send it to your loved ones.

You can do this in the fundraiser ‘back office’. To access it, click on the ‘Manage my page’ button at the bottom of the fundraiser page. Go to the ‘My page’ tab and click on ‘Change profile photo’. 

If you are unable to log in to your page, there is a form through which you can recover your password by entering your email address. You will then receive a link via email to set a new password. If you signed up via Facebook, you should use your Facebook login and password. 

You can log in to your administrator area by clicking on this link. You can also find your page by going here and searching for your name in the search bar. 

You will be told who has donated by email every time a donation is confirmed. This way, you can either thank them by email and encourage them to share your page, or make a post on social media and tag them, so that you can reach their circle and gain new supporters! 

You can deactivate your page in the administrator area, which is accessible through the ‘Manage my page’ button at the bottom of your fundraiser page, or by clicking here. In the top right corner of the page, you will see a red link that says ‘Deactivate page’. Your administrator area will still be active but you will no longer be able to access your fundraiser page. 

Yes, this is possible. In your administrator area, you can select the fundraiser page you would like to modify/consult on a drop-down menu. 

In your administrator area, go to the ‘My gallery’ tab, then click on ‘Add an image’. Then, select the image files you would like to add to your gallery. You can then add a name and a description for your image. Click on ‘Publish my image’ and it will appear in your gallery, both in your administrator area and on your fundraiser page. 

You can add comments to your page (to let your supporters know how the fundraiser is going, for example). To add a comment, you must be connected to your Facebook account. 
To make sure your comments and your fundraiser page reach as wide an audience as possible, you can post your comments on Facebook to reach all of your circle. 

You can see the list of donors on your fundraiser page, in the ‘Donors’ section, unless the donor wishes to stay anonymous and not appear on the page. 
You can see all the donors (even the anonymous ones) in your administrator area. There, you will find the donor’s name, the donation amount and the date on which the donation was confirmed.

In your administrator area, click on ‘My account’ and enter your new password in the ‘New password’ field. Confirm it by typing it again in the ‘Confirm password’ field. 

In your administrator area, click on ‘My account’, and there you will be able to modify your personal details: title, first name, surname, postal address and email address. 

Creators of fundraiser pages do not receive anything in return. All donations collected are paid to Action contre la Faim. 

Friendraising is a personal fundraiser management application used by charities. Data concerning the person running the fundraiser page and donors belong exclusively to the charity using the application. For more information, please consult our legal notice.