© Action contre la Faim
YOU HAVE PROBABLY SEEN MEMBERS OF OUR TEAM ON THE STREET OR ON YOUR DOORSTEP. DO YOU KNOW WHY THEY ARE THERE? HERE ARE OUR ANSWERS TO YOUR QUESTIONS ON THIS SUBJECT!
HOW DO I KNOW THESE PEOPLE REALLY REPRESENT ACTION CONTRE LA FAIM?
Our team members are identifiable by the clothing with the Action contre la Faim logo they wear, and by a badge in the case of door-to-door teams. In the street, there are usually ten of them, led by a team leader, while door-to-door donor recruiters usually come in pairs. They receive training on our association, including our values and principles, fields of expertise, key figures, and more.
We monitor our donor recruiters’ behaviour closely and regularly organise ‘mystery visits’ for quality assurance purposes and to make sure they respect ethical standards (no shaming or aggressiveness, no ‘forced sale’).
In addition, we are part of the Coordination Nationale du Face-à-Face [National Face-to-Face Coordination] organisation; as such, we have actively participated in the creation and adoption of an ethical charter for face-to-face fundraising. As a member of this body, we are committed to respecting the standards set by this charter in terms of behaviour towards the public, rules for using the public space and teams’ working conditions.
Action contre la Faim
Action contre la Faim
Action contre la Faim
Action contre la Faim
WHO CARRIES OUT THESE CAMPAIGNS?
These campaigns are carried out by professionals paid by agencies who provide this service for Action contre la Faim. We at Action contre la Faim train them on the subject of our missions and purpose, as well as setting out the pitch they will present to the public. They are passionate about the cause they are supporting, and they are often very well received. The people they meet are regularly delighted with the exchange they have had, regardless of whether or not they want to get involved with ACF.
The fundraising service providers that work with Action contre la Faim are regularly checked by auditors from the Don en Confiance Charter Committee.
WHY ARE THESE FACE-TO-FACE CAMPAIGNS NECESSARY?
Regular donations made by people in the street or on their doorstep make up a considerable proportion of our resources: 1/3 of the money we raise from the public. These street and doorstep fundraising activities are therefore absolutely necessary to keep our association’s budget balanced in the long term and to provide the resources we sorely need to continue with our activities and fight world hunger.
We take great care when it comes to raising money, and as such, fundraising costs only make up 5.5% of our overall budget. This is important, as our goal is to maintain an excellent percentage of expenses going towards our humanitarian missions (currently 88.8%).
For more information, don’t hesitate to contact our Donor Relations Department on (+33) (0)1 70 84 70 70 or our operational team at the following address: demarchage@actioncontrelafaim.org.
